Level 2 Award in Conflict Resolution and Personal Safety- health and safety training
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Health & Safety Training Course

Level 2 Award in Conflict Resolution and Personal Safety



Covers the law, work environment, resolving confrontational situations and personal safety and is QCA (Qualifications and Curriculum Authority) Accredited.


Length of Course

1 day


Who Should Attend

This course is for individuals or for an organisation.


Entry Qualifications



Course Content

  • The learning outcomes are an understanding of terminology used in conflict resolution
  • The law that applies to businesses and their employees
  • Concepts of a safe working environment and how the risk of conflict can be assessed
  • Use of appropriate methods to de-escalate a confrontational situation
  • The importance of personal safety.


Method of Assessment

Supported by coursework book and a multiple-choice exam