Training England
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New Course

Understanding Customers



This course forms part of the Management portfolio of UFI/learndirect.


Length of Course

5 hours





Who Should Attend

The course is relevant to individuals who wish to improve their understanding of the needs and expectations of customers.


Course Content

This course gives learners the opportunity to develop a more customer-focused attitude, both within themselves and their team.


Method of Assessment



Learning Outcomes

Identify and define different customer types
Identify their needs
Recognise the importance of setting customer care standards
Understand work planning and quality systems
Know how to maintain effective customer relations