ILM Endorsed Level 3 Introductory Programme into Management the 'First Time' Manager Management Training Course
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Management Training Course

ILM Endorsed

ILM Endorsed Level 3 Introductory Programme into Management the 'First Time' Manager



Mapped to National Occupational Standards D6, B6, B11, D1, D3, C6, E1


Who Should Attend

This programme is designed so that participants will be able to:

  • Identify leadership styles

  • Recognise the impact of personal presentation and style

  • Plan their time more effectively

  • Delegate work effectively and overcome the barriers to delegation

  • Enhance working relationships

  • Recognise different behavioural styles

  • Manage difficult and challenging behaviour

  • Communicate more effectively with colleagues and customers

  • Manage budgets and plan finances

  • Recognise the importance of ‘Duty of Care’

  • Carry out staff appraisals and disciplinary procedures

  • Understand diversity

  • Carry out successful recruitment

This course is for individuals or for an organisation.


Course Content


  • Day 1: Creating the Professional Image
  • Day 2: Managing Self and Time
  • Day 3: Effective Leadership
  • Day 4: Creating Effective Working Relationships
  • Day 5: Dealing with Conflict and Discipline
  • Day 6: Managing Successful Individual and Team Performance
  • Day 7: Managing Successful Recruitment
  • Day 8: Managing Financial Resources.

The programme can be delivered to suit the needs of the clients:

1 day a week for 8 weeks
1 day a month for 8 months


Course Units

The programme consists of 8 workshops incorporating:

  • Outdoor learning outcome exercises
  • Theories and analysis
  • Team exercises
  • Discussion groups
  • Case studies
  • Role play and video recording


Method of Assessment

Personal reflection on learning outcomes from each workshop